Terms of Service

These Terms of Service ("Terms") govern your access to and use of ForceAI and related services offered by [Your Legal Entity Name, Inc.] ("ForceTeam.AI", "we", "us", or "our") at https://forceteam.ai.

By creating an account, connecting a Salesforce org, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree, do not access or use the Services.

ForceAI is a software-as-a-service platform that helps teams transform meeting transcripts and requirements into Salesforce metadata, tickets, and deployment workflows using AI-assisted automation.

We may update, modify, or discontinue features from time to time. We will use commercially reasonable efforts to avoid material adverse changes to paid features during an active subscription term.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account.

• Notify us immediately of unauthorized access or security incidents
• Ensure users within your organization comply with these Terms
• Maintain appropriate internal access controls for connected Salesforce orgs
• Do not share accounts or circumvent authentication mechanisms

You agree to use the Services only for lawful business purposes and in compliance with all applicable laws, Salesforce terms, and third-party integration terms.

• Upload only content you have the right to process
• Review AI-generated outputs before deploying to production environments
• Respect intellectual property and confidentiality obligations
• Use commercially reasonable security practices in your organization

You may not:

• Reverse engineer, decompile, or attempt to extract source code except as permitted by law
• Probe, scan, or test the vulnerability of our systems without authorization
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to build a competing product using non-public elements of our platform
• Upload malware, unlawful content, or data you are not authorized to process
• Misrepresent your identity or affiliation
• Circumvent usage limits, billing controls, or access restrictions
• Use the Services in violation of export control or sanctions laws

Certain features require a paid subscription. Fees, billing cycles, and plan limits are described at checkout or in an order form.

You may cancel a subscription through account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise stated in your order form.

Except where required by law or explicitly stated in a written agreement, fees are non-refundable once a billing period has begun. If you believe you were charged in error, contact us within 30 days.

We and our licensors own all rights, title, and interest in the Services, including software, models, interfaces, documentation, trademarks, and branding. No rights are granted except as expressly set out in these Terms.

You retain ownership of content you submit (including transcripts and org metadata). You grant us a limited license to host, process, and display your content solely to provide and improve the Services, subject to our Privacy Policy.

Feedback you provide may be used by us without restriction or compensation.

The Services use artificial intelligence to suggest requirements, metadata, tickets, and related outputs. AI outputs may be inaccurate or incomplete.

You are solely responsible for reviewing, validating, and approving all outputs before use in business or production systems, including Salesforce deployments.

We do not guarantee that generated metadata will deploy without error or meet your specific compliance requirements.

Connections to Salesforce and other third-party platforms require your authorization. Your use of those services is governed by their respective terms.

We are not responsible for outages, API changes, or policy enforcement by third-party providers. You are responsible for maintaining appropriate OAuth approvals and sandbox/production governance.

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance, emergency patches, and factors outside our control may cause temporary downtime.

Enterprise customers with a signed service level agreement (SLA) receive the uptime commitments specified in that agreement.

Each party may receive confidential information from the other. The receiving party will protect such information using reasonable care and use it only for purposes related to the Services.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully received without restriction.

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, pose a security risk, fail to pay fees, or if required by law.

Upon termination, your right to access the Services ends. We may delete or retain data according to our Privacy Policy and legal obligations. Sections that by nature should survive will survive termination.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be error-free, secure, or meet your requirements.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER [YOUR LEGAL ENTITY NAME, INC.] NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

Our aggregate liability arising out of or related to the Services shall not exceed the greater of (a) amounts paid by you to us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (USD $100), except where prohibited by law.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless ForceTeam.AI and its affiliates from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Services, your violation of these Terms, or your violation of third-party rights.

These Terms are governed by the laws of [State/Country — e.g., Delaware, United States], without regard to conflict-of-law principles.

Before initiating formal proceedings, the parties agree to attempt good-faith resolution by contacting [email protected] and allowing thirty (30) days to resolve the dispute informally.

These Terms constitute the entire agreement regarding the Services and supersede prior understandings on the same subject.

If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent. We may assign in connection with a merger or sale of assets.

Questions about these Terms:

[Your Legal Entity Name, Inc.]

[Street Address], [City, State/Province, Postal Code], [Country]

Legal: [email protected]

Support: [email protected]